PRIVACY POLICY

Last Updated: December 2, 2025

Travel with Cheray (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website, submit an inquiry, subscribe to our email list, or engage our travel planning services.

By accessing our website or working with us, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect information in the following ways:

a. Information You Provide Directly

This includes information submitted through our website, Flodesk forms, TravelJoy forms, or direct communication, such as:

• Name
  
  

• Email address
  
  

• Phone number
  
  

• Travel preferences
  
  

• Trip details
  
  

• Passenger information
  
  

• Passport details (when required for booking)
  
  

• Completed credit card authorization forms
  
  

• Billing information for planning fee payments
  
  

• Messages or notes you provide
  
  

b. Information Collected Automatically

When you visit our website, Squarespace and integrated analytics tools may automatically collect:

• IP address
  
  

• Browser type
  
  

• Device information
  
  

• Pages visited
  
  

• Time spent on the site
  
  

• Referral URLs
  
  

• Interaction with forms and links
  
  

We use cookies, Meta Pixel, and analytics tools to collect this information.

c. Information From Third Parties

We may receive information from:

• TravelJoy (CRM and client portal)
  
  

• Flodesk (email marketing platform)
  
  

• Meta (Facebook/Instagram ads)
  
  

• Travel suppliers once a booking is initiated
  
  

2. How We Use Your Information

We use your information to:

• Provide personalized travel planning
  
  

• Prepare quotes, proposals, itineraries, and trip documents
  
  

• Manage client profiles using TravelJoy
  
  

• Communicate trip details, requirements, and updates
  
  

• Process planning fee payments through TravelJoy
  
  

• Submit supplier payments using your authorized payment information
  
  

• Deliver requested guides or digital resources
  
  

• Send marketing emails and updates through Flodesk
  
  

• Improve website performance and advertising
  
  

• Maintain records for legal, tax, and operational requirements
  
  

We will never sell your personal information.

3. How We Store and Protect Information

TravelJoy CRM

We use TravelJoy as our secure Customer Relationship Management system to store:

• Client profiles
  
  

• Trip documentation
  
  

• Completed authorization forms
  
  

• Encrypted payment information
  
  

• Invoices and booking history
  
  

• Communication records
  
  

Access to Stored Payment Information

TravelJoy encrypts and stores credit card details. As the travel advisor:

• We may temporarily view full card details only after entering our secure password
  
  

• Access is time-limited and automatically times out for security
  
  

• We do not store or retain card details outside of TravelJoy
  
  

• We do not download, screenshot, or export full credit card data
  
  

Retention and Deletion

Because TravelJoy links payment information to trip records and authorization forms:

• TravelJoy may not permit full deletion of card data once it is associated with a booking or invoice
  
  

• We can remove or disable authorization forms upon request, but complete deletion of encrypted payment profiles may not be possible due to system or compliance requirements
  
  

4. How Payments Are Processed

a. Planning Fees (Paid to Travel with Cheray)

Our planning and service fees are:

• Invoiced and processed through TravelJoy’s secure payment system
  
  

• Handled by TravelJoy or its integrated payment processor
  
  

• Not processed or stored on our internal systems
  
  

We do not have access to your full card number or CVV during this process.

b. Supplier Payments (Paid to Travel Providers)

For bookings such as cruises, hotels, tours, and transportation:

• Your credit card authorization is stored securely in TravelJoy
  
  

• We use this authorization to submit payments directly to the supplier’s secure payment portal
  
  

• Travel with Cheray does not process these payments inside TravelJoy
  
  

• Supplier transactions are governed by the supplier’s own privacy policy and terms
  
  

Some suppliers may contact you directly regarding:

• Required documentation
  
  

• Check-in procedures
  
  

• Trip updates or schedule changes
  
  

• Optional upgrades or offers
  
  

This communication is not initiated by Travel with Cheray and is governed by the supplier’s policies.

5. Email Communication & Marketing

We use Flodesk to deliver:

• Guides and resources you request
  
  

• Newsletters
  
  

• Marketing updates
  
  

• Automated sequences
  
  

You are only added to marketing lists when you opt in.

You may unsubscribe at any time.

Your domain email (info@travelwithcheray.com) is used for direct service-related communication only.

6. Cookies, Pixels, and Tracking

We use tools such as:

• Meta Pixel
  
  

• Squarespace Analytics
  
  

• Cookie-based tracking technologies
  
  

These tools help us:

• Understand website traffic
  
  

• Improve user experience
  
  

• Measure ad effectiveness
  
  

• Deliver relevant advertising
  
  

You may disable cookies through your browser settings.

7. Sharing Your Information

We share information only as necessary to provide travel services, including with:

• Cruise lines
  
  

• Hotels and resorts
  
  

• Tour operators
  
  

• Transportation providers
  
  

• Travel insurance companies
  
  

• Payment processors
  
  

• TravelJoy (CRM)
  
  

• Flodesk (email service)
  
  

• Meta (advertising tools)
  
  

We do not sell or share personal information with third parties for their own marketing.

8. Data Security

We follow industry-standard practices to protect your data.

However, no online system is completely secure, and information submitted online is done at your own risk.

9. Children’s Privacy

Our website and services are not intended for individuals under 18.

We do not knowingly collect information from minors.

10. Your Rights

You may request to:

• Access your information
  
  

• Correct inaccurate information
  
  

• Opt out of marketing communications
  
  

• Request deletion of information where legally permissible
  
  

Contact info@travelwithcheray.com for assistance.

11. Third-Party Links

Our website or emails may include links to external sites.

We are not responsible for the privacy practices of those websites.

12. Updates to This Policy

We may update this Privacy Policy periodically.

The “Last Updated” date reflects the current version.

13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact:

Travel with Cheray LLC

Email: info@travelwithcheray.com

Phone: (757) 324-5110